Below is a translation of the agreed Russian draft. The draft wording in the text is kept. There are no new terms.
- Period and price
- The fee for access that has been opened is not refunded because of a change of mind
- Refusal of further use
- When money is refunded
- How to send a demand
- What the policy does not contain
Refund policy
Service: access to the CheVPN VPN on the website chevpn.com, one device.
Performer: ТОО «СК-Бетонсервис», БИН 170140013375, address: Республика Казахстан, 150700, г. Астана, район Алматы, ул. Бейімбет Майлин, зд. 19.
Contact for payment and refund matters: info@chevpn.com.
Period and price
- 1 month — 999 тенге.
- 12 months — 9 999 тенге.
Payment is made manually. There is no automatic debit and no automatic renewal. A new period starts only after a new payment.
Access for the paid period is opened after the performer has confirmed that the payment was received.
The fee for access that has been opened is not refunded because of a change of mind
If access for the paid period has already been provided and the service has no defect, the money for that period is not refunded. This includes where the consumer has changed his mind, has not used the access, or the access did not suit him.
This draft does not apply the fourteen days for exchange and return of a non-food good of proper quality to this service: in the opened text of Article 14 and of paragraph 1 of Article 30 of the Law of the Republic of Kazakhstan “On Protection of Consumer Rights”, the text speaks of a good, not of a service whose result has no material expression.
Refusal of further use
The consumer may refuse further performance by writing to info@chevpn.com. The letter must contain the name, the email address from which the payment was made, the date and amount of the payment, the period chosen (1 month or 12 months), and a request to stop the access.
Access stops from the moment the letter is received. Money for the period for which access had already been opened is not refunded.
When money is refunded
Access for the paid period was not provided. The whole amount paid for that period is refunded. A term under which the performer, on termination, keeps the money for a service that was not provided is not included in the contract.
The consumer has reported a defect in the service. A defect is non-conformity of the service with the terms of the contract and with the information about the service given by the performer. The consumer chooses one of these demands: to remove the defect free of charge; to reduce the fee proportionately; to provide the service again free of charge. The consumer’s expenses for removing the defect himself can be reimbursed only if this right is expressly written in the contract. In this draft it is not written.
The defect is removed within ten calendar days from the moment of the demand.
The consumer may terminate the contract and demand compensation of losses if the defect is not removed within this period, or if a departure from the terms of the contract or another defect is substantial and cannot be removed.
The performer has missed the time for starting or finishing the service so that providing it on time is already clearly impossible. The consumer may withdraw from the contract and demand compensation of losses. On termination for this reason the performer does not keep the fee for the service already provided and does not demand compensation of his costs of providing it.
Incomplete, inaccurate, or untimely information about the service or about the performer led to the consumer receiving a service without the properties he needed. He may terminate the contract and demand compensation of losses.
If, because of such information, the service cannot be used for its purpose, the consumer may first demand proper information within three calendar days from the day the service was provided. If the information is not given within this period, he may terminate the contract and demand compensation of losses.
Losses in these cases are the expenses the consumer has incurred or will have to incur, the loss of or damage to his property, and income not received which he would have received under ordinary conditions if the right had not been violated.
The opened text does not set a ready amount, in тенге, for refunding the subscription and does not divide it by days. Until a separate decision, such a formula is not put into the policy text. A refund under items 2–4 is made in the amount of the losses that follow from the opened provisions, not in an amount invented beyond them.
How to send a demand
A letter to info@chevpn.com. If the performer does not agree with a claim about a defect in the service, he gives a reasoned written reply within ten calendar days from the day the claim is received.
The period for transferring the money that is to be refunded is not named separately in the articles that were opened. A number of days is not written into this draft.
The refund is made by the same method by which the payment arrived, using the payer’s details from the application. The performer’s bank account is not stated here: it has not been given.
What the policy does not contain
There is no fee for refusal. There is no automatic renewal. There is no term under which money for access that was not provided stays with the performer.